Order Policy

Orders received before 3pm Monday - Friday EST (Eastern Time) will be processed within 24-48 hours pending item availability and credit card verification. Orders placed after 3pm (EST) will begin processing the following business day (This excludes Saturday Sunday and Holidays). We do not offer Saturday delivery.

Item availability

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Payment Methods

Hengstnyc.com accepts the following methods of payment Visa, Master Card, American Express, Discover, and Paypal.

Sales Tax

Sales tax is charged only to New York State residents where hengst.com has a physical presence. NY retail sales tax is 8.735%. Sales tax is not charged on gift cards.


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