Returns & Exchanges

Merchandise in saleable condition with all original tags attached may be exchanged within 14 days of the shipping date when accompanied by the original sales receipt and an exchange authorization number. We do not accept exchanges on items that have been worn, altered, washed, or damaged in any way. After 14 days, all sales are final. Sale merchandise is final sale and cannot be exchanged. Made To Wear (MTW) items are eligible for exchange for another size or style only. Exchanges are processed within 5–7 business days of receipt. No refunds or store credit will be issued.

To receive an exchange authorization number, email hengstnyc@gmail.com and provide your name, order number, item(s) you wish to exchange, and the reason for the exchange. You are responsible for all shipping costs. Items must be sent within three (3) days of receiving your exchange authorization number, or the authorization number will be invalid. Items sent without an exchange authorization number will not be processed, and you are responsible for the cost of having the items shipped back to you. We reserve the right to refuse an exchange that does not meet the requirements above, at Hengstnyc.com’s sole discretion.

We recommend insuring your package and using a shipper, such as USPS Priority Mail, UPS, or Federal Express, that provides tracking. Packages sent COD will not be accepted. We are not responsible for packages that are lost, stolen, or mishandled.

Unauthorized exchange shipments will be charged a 30% restocking fee. This includes shipments without an exchange authorization number, refused packages, and undeliverable packages.

If you wish to cancel or modify a non-sale order, email hengstnyc@gmail.com as soon as possible. We will make every effort to accommodate your request; however, once a product has left our premises for shipping, the purchase cannot be cancelled or modified. Exchanges are subject to the policy above.